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How to complain in care homes (England)

Posted by caroldimon on January 27, 2014 at 8:05 AM

 

  

Care home itself according to policy Any issue. Refer some eg abuse to safeguarding bodies .

CQC No individual complaints. Do unannounced inspections. Monitor re CQC standards.

GP Consortia NHS funded residents.

Local Government Ombudsman Social care of residents but not healthcare

Health Service Ombudsman NHS funded residents in care homes. NHS owned care homes. Difficult procedure. Do not consider all complaints. Similar to LO.

Healthwatch Local Will enter care homes if concerns etc. Primarily for complaints re NHS homes , LA homes or NHS funded residents but will consider all . Support people to complain and refer to appt bodies eg CQC. Differs per local area.

Local Contracts Compliance or equivalent LA funded residents or private paying residents who pay via LA. Investigate complaints. Can block contract with care home.

Charity bodies eg Age UK Advise

Independent advocacy bodies Advise and mediate.

 

Information obtained by contacting each national or local body. Correct at time of writing but may alter with any further restructuring of bodies.

To access these individuals, try contacting the CQC who will refer you to them. Otherwise your adult head of social services, local council or ombudsman websites. There are also independent charity bodies. C Dimon c (2013)

Other regions UK differ. see qualityofnursingcare.webs.com for free info re this.

 

 

 

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1 Comment

Reply caroldimon
11:27 AM on February 2, 2014 
Interesting this because there are many national agencies who do not know what local are doing- since it depends on local demands. Also many are unaware of contracts compliance- thanks some years ago, for my local relatives and residents committee for informing me. Members of public and many nurses are unaware- as are lecturers and students. Not complaining- nobody is aware of everything! Yet CQC requires care homes to provide a complaints procedure to residents and relatives- who informs them of all of this- plus contact numbers??