private sector
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Nobody gets it. Any private company- difficult to complain about. Not just private care. eg Apple do not have a complaints dept. This is why all govts aim to privatise- take it or leave it. If i dislike meal I would be told to go elsewhere- and would not need telling. A resident in a care home has little option., when the same company owns 80 % care homes in that district.
see Lenin Nightingale's article "Who owns care homes?" back of book the commodity of care
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